# Support and Assistance

For any support or assistance with our scripts, please follow these steps:

* **Join Our Discord Server**: To receive support, you must join our official Discord server. This is where we manage all support requests and provide updates.
* **Create a Support Ticket**: Once you’ve joined the Discord server, create a support ticket in the designated channel. Provide as much detail as possible about your issue or question to help us assist you effectively.

{% hint style="info" %}
**Working Days**: Please note that our support team is available from Monday to Saturday. We aim to respond to your tickets as promptly as possible during these days.
{% endhint %}

If you have any further questions or need assistance with the ticket creation process, don’t hesitate to ask in the Discord server. We’re here to help!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rainmad.com/information/support-and-assistance.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.