# FAQ

## Frequently Asked Questions

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<summary>Can I get a discount?</summary>

We are unable to provide discounts on request. Any active promotions or sales will be shared in the [**#**︱discount](https://discord.com/channels/869260667348197416/1233486052686299307) channel, so keep an eye out there!

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<summary>I can’t find my transaction ID. Where can I locate it?</summary>

You can find your transaction ID by logging in at: <https://checkout.tebex.io/payment-history/login>.

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<summary>I’m getting a “payment declined” message during checkout. What should I do?</summary>

If your payment was declined, here are a few steps you can try:

1. Wait for a while and try again later.
2. Use a different payment method or credit card.
3. Try a different device or network (e.g., use a VPN).

If none of these solutions work, it’s possible that your account has been restricted by Tebex. Alternatively, you could ask a trusted friend to purchase the asset for you and transfer it to your account.

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<summary>My Keymaster account has been hacked. Can you transfer the scripts to me?</summary>

Unfortunately, we can't transfer assets between Keymaster accounts, even if your account has been hacked. We recommend contacting [Cfx.re support](https://support.cfx.re/hc/en-us) for further assistance.

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<summary>How can I cancel my subscription?</summary>

You can cancel or manage your subscription by visiting: <https://checkout.tebex.io/payment-history/login>.

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<summary>I have XAMPP. How can I switch to MariaDB?</summary>

You can easily switch to MariaDB by following this tutorial: <https://www.youtube.com/watch?v=bigFDwM8YCA>.

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